Ace Figure Engraved Metal Necklace
How can I track my order?
We offer several ways for you to track the status of your order, ensuring you are always informed about the progress of your package's shipment:
- Tracking Information:
You will receive an email containing the tracking number within 24 hours after your order has been shipped. The email will include the courier company and tracking number, and you can click the link directly to track your package. - Courier Website:
You can visit the courier company’s website and enter the tracking number to view the real-time progress of your package. Most logistics companies provide real-time updates and accurately show the package’s location. - Order Status Updates:
Every time the package status changes, you will receive the latest notifications via email or SMS to keep you updated. - Logistics Issues:
If there are any delays, lost packages, or other issues with your shipment, please contact our customer service team immediately. We will assist you in communicating with the logistics company and take the necessary actions to ensure your package reaches you smoothly.
Shop：Animees.Shop
Email: Animees.shop@outlook.com
WhatsApp: +44 7537 175743
Address：100 Piedmont Ct NW, Suite F
Doraville, GA 30340
USA
Business Hours: Monday to Sunday, 9:00 AM - 5:00 PM (Eastern Time, USA)
How can I pay for my order?
We are committed to providing you with a secure and convenient payment experience. To ensure your payment information is fully protected, we use the latest security technology. Below are the payment methods we offer, along with detailed explanations of each:
- Credit Card Payments: We accept major credit cards globally, including Visa, Mastercard, American Express, Discover, etc. When you pay, you only need to provide your credit card information, and the system will ensure secure transmission through SSL encryption.
- PayPal Payments: If you prefer using PayPal, you can choose this option. PayPal will directly deduct funds from your PayPal account without the need for you to enter your credit card or bank account details, ensuring higher payment security.
- Shopify Payments: We process payments through Shopify Payments, allowing you to pay directly with a bank card, Apple Pay, Google Pay, and other methods. All payment processes comply with international payment standards and are PCI-DSS certified.
- Apple Pay: If you use a device that supports Apple Pay, you can use this option for quick payments. Just confirm the payment, and the transaction will be completed.
- Other Payment Methods: Depending on your region, we also offer options like installment payments and bank transfers. The available payment methods will be displayed at checkout and tailored to your location.
Payment Security Guarantee: All payment transactions are encrypted using SSL and fully comply with international payment security standards. If you encounter any issues or have any questions during the payment process, feel free to contact our customer service team, and we will provide prompt assistance and solutions.
Shop：Animees.Shop
Email: Animees.shop@outlook.com
WhatsApp: +44 7537 175743
Address：100 Piedmont Ct NW, Suite F
Doraville, GA 30340
USA
Business Hours: Monday to Sunday, 9:00 AM - 5:00 PM (Eastern Time, USA)
When will my order be shipped?
We are committed to providing each customer with the fastest and most accurate shipping service possible. Below is the detailed schedule for order processing, shipping, and possible delays:
- Order Confirmation:
- Once you complete the payment, you will immediately receive a confirmation email containing the details of your order. This email will include the expected shipping date and detailed information about your order.
- If you do not receive the confirmation email, please check your spam folder or contact our customer support team to confirm your order status.
- Shipping Time:
- We typically process and ship your order within 1-2 business days (business days are Monday to Friday, excluding holidays).
- For custom-made products or special request items (such as limited edition items, pre-sale products, etc.), we will notify you in advance about any shipping delays to ensure you receive an accurate estimated shipping date.
- Courier Options:
- We partner with internationally renowned courier companies, including DHL, UPS, FedEx, etc., to ensure your package is delivered securely and promptly.
- You can choose the appropriate shipping method based on your country/region, including options like expedited shipping or standard shipping. The specific costs and delivery times will be shown at checkout.
- Tracking Information:
- Once your order is shipped, you will receive an email containing the tracking number. With the tracking number, you can check the status of your package and follow the real-time logistics progress.
- Our logistics partners provide real-time updates, and you will receive notifications via email and SMS regarding the latest status of your package.
- Possible Delays:
- If there are any delays due to unforeseen circumstances such as holidays, inventory issues, or inclement weather, we will notify you as soon as possible and provide a new estimated shipping and arrival time.
- If you experience any shipping delays, please contact our customer service team promptly, and we will assist you in resolving the issue.
Shop：Animees.Shop
Email: Animees.shop@outlook.com
WhatsApp: +44 7537 175743
Address：100 Piedmont Ct NW, Suite F
Doraville, GA 30340
USA
Business Hours: Monday to Sunday, 9:00 AM - 5:00 PM (Eastern Time, USA)
Can I change or cancel my order?
We strive to provide a flexible modification and cancellation policy, but please note that once an order is processed and shipped, it cannot be changed. The specifics are as follows:
- Unshipped Orders:
- If your order has not yet entered the processing stage, you can contact our customer service at any time to request modifications or cancellation. We will try our best to accommodate your request once it is confirmed.
- Once the order enters the processing stage, you will receive a confirmation email indicating the status of your order.
- Shipped Orders:
- Once an order is shipped, we cannot directly modify the order contents. If you wish to change the product or shipping address, you can wait for the package to arrive and proceed with a return or exchange.
- Order Cancellation Process:
- If you wish to cancel an unshipped order, please provide your order number and related request. We will verify the status of the order and process your cancellation request as quickly as possible.
- Changing Delivery Address:
- If you need to change the shipping address and the order has not yet been shipped, please contact our customer service as soon as possible and provide the new address. We will make the change within the feasible range.
Shop：Animees.Shop
Email: Animees.shop@outlook.com
WhatsApp: +44 7537 175743
Address：100 Piedmont Ct NW, Suite F
Doraville, GA 30340
USA
Business Hours: Monday to Sunday, 9:00 AM - 5:00 PM (Eastern Time, USA)
How long does the transportation take?
Thank you for choosing us! We are committed to providing fast, reliable, and efficient shipping services to ensure the best possible shopping experience. Below are the details of our shipping and delivery policy:
1. Order Processing Time
Processing Time: We usually process your order within 1-2 business days after receiving it. During peak seasons (such as promotional periods or holidays), processing time may be slightly delayed.
Order Confirmation: Once your order is processed, you will receive an email confirming that your order has been shipped or is being processed.
2. Shipping Methods and Delivery Times
Standard Shipping:
Domestic Shipping (USA): Standard shipping service typically takes 7-9 business days to deliver.
International Shipping: For international orders, delivery is typically expected to take 10-15 business days, depending on the destination and the carrier.
Expedited Shipping:
We offer expedited shipping for customers who need faster delivery, typically within 5-7 business days. Expedited shipping fees will be displayed during checkout.
International Orders:
We provide international shipping with an estimated delivery time of 10-15 business days. Delivery times and costs may vary depending on the destination country.
Customs and Duties: International orders are subject to customs duties and taxes, which are the responsibility of the customer. Please consult your local customs office for more details.
3. Shipping Fees
Domestic Orders (USA):
Free standard shipping is available for all domestic orders (limited to certain regions).
If you choose expedited shipping, additional fees will be applied based on the destination and package weight.
International Orders:
Shipping fees for international orders will vary based on the destination and package weight. The exact fee will be calculated and displayed during checkout.
Free Shipping: Some countries or regions may qualify for free shipping. Please check the details during checkout for specific rules and conditions.
4. Order Tracking
Every order will be provided with a tracking number. You will receive an email with a tracking link once your order is shipped. You can track the progress of your shipment through this link.
Please note that tracking information may experience some delays in updating, but it will usually be available within 24 hours.
5. Damaged or Lost Packages
Damaged Items: If your item is damaged during transit, please contact us within 7 days of receiving the item and provide photos of the damage. We will offer return, exchange, or refund options.
Lost Packages: If your package is lost during shipping, please contact our customer service team, and we will assist you in locating the package and provide a solution.
6. Returns and Exchanges
Return Policy: We offer a 30-day return policy. You may return items within 30 days of receiving them. The items must be unused and in their original packaging. Return shipping fees are the responsibility of the customer, unless the item is defective.
Exchanges: If you receive an incorrect item or have another issue, please contact our customer service team, and we will assist you with the exchange process.
7. Undeliverable Areas
Due to shipping restrictions in certain regions, we may not be able to offer delivery to some remote areas. If your address is undeliverable, we will notify you and offer alternative solutions.
8. Holiday and Special Conditions
Holiday Shipping Delays: During holidays (such as Christmas, Thanksgiving, etc.), shipping may be delayed. To avoid delays, we recommend placing your order before the holiday season.
Force Majeure: In cases of natural disasters, severe weather, or other force majeure events, delivery may be delayed. We will do our best to ensure timely delivery of your packages.
9. Incorrect Address or Unclaimed Packages
Incorrect Address: If the order fails to be delivered due to an incorrect address, additional shipping fees will be applied. Please ensure that your address details are correct when placing the order.
Unclaimed Packages: If the package is returned due to failure to claim it, we will charge a re-shipping fee.
10. Customer Support
If you have any questions regarding our shipping policy, or if you encounter any issues with your order after receiving it, please contact our customer service team. We will respond as quickly as possible and assist you with any concerns.
Email: Animees.shop@outlook.com
WhatsApp: +44 7537 175743
Address：100 Piedmont Ct NW, Suite F
Doraville, GA 30340
USA
Business Hours: Monday to Sunday, 9:00 AM - 5:00 PM (Eastern Time, USA)
How can I return or exchange my order?
We offer a simple and hassle-free return and exchange policy to ensure your shopping experience is protected. Below are the detailed explanations of our return and exchange process:
Return and Exchange Conditions:
- Unused and Original Packaging: You can return or exchange an item if it is unused and in its original packaging with the tags still attached.
- Return and Exchange Request Deadline: You must submit a return or exchange request within 30 days of receiving the item. We cannot accept returns or exchanges for items after the 30-day period.
- Quality Issues: If the item has quality issues (e.g., damage, stains, missing parts, etc.), we will offer a full refund or a free exchange and cover the return shipping costs.
Return and Exchange Process:
- Contact Customer Service: Please contact our customer service team via phone, email, or live chat, providing your order number and item details along with the reason for the return or exchange.
- Confirm Return/Exchange: Our customer service team will review your request within 24 hours to ensure it meets the criteria. Once confirmed, we will provide you with a return label or return address.
- Return the Item: You are required to securely package and return the item. We will provide you with detailed return instructions to ensure the return process is smooth.
- Refund or Exchange: Once we receive the returned item, we will process your refund or exchange within 7 business days. Refunds will be issued to the original payment method, and replacement items will be shipped immediately.
Return Shipping Costs:
- If the return is due to our error (e.g., damaged product, incorrect item sent), we will cover the return shipping costs.
- If the return is due to personal reasons (e.g., change of mind, size not fitting), the customer will be responsible for the return shipping costs.
Shop：Animees.Shop
Email: Animees.shop@outlook.com
WhatsApp: +44 7537 175743
Address：100 Piedmont Ct NW, Suite F
Doraville, GA 30340
USA
Business Hours: Monday to Sunday, 9:00 AM - 5:00 PM (Eastern Time, USA)
Ace Figure Engraved Metal Necklace
